Job DescriptionSelect and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities
Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
Read and follow directions given in the note section
Ensure quality and freshness of all items chosen
Communicate with customers via a portable phone and respond to calls in a professional and timely manner
Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
Process the orders through the point of sale (POS) system
Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
Maintain organization and cleanliness of staging areas and equipment
Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
Ability to work without supervision
Ability to read shelf tags
Basic math skills (i.e., counting, addition, and subtraction)
Excellent oral/written communication skills
Desired Previous Experience
Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
About UsBased in Washington, Qualify Food Centers (QFC) merged with The Kroger Company in 1998. Today, we’re proudly serving QFC customers in 59 stores throughout the Washington and Oregon.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our QFC family!
About The TeamThe final rate of pay is determined at store level based on prior equivalent work experience.
To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.
Below is a list of some of the benefits we offer our associates.
Health & Well-being Benefits
Health care benefits
Paid time off such as vacation, sick leave, and parental leave
Mental and emotional support resources through our Employee Assistance Program
Financial Benefits
Participation in a 401(k) plan and/or participation in a Taft-Hartley pension fund, subject to certain eligibility requirements
Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements
Potentially bonus eligible depending on varying criteria by location
Associate discounts
Growth And Development Benefits
Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
Robust internal training and development resources to grow your career
We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you’ll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!
Seniority level
Entry level
Employment type
Part-time
Job function
Management and Manufacturing
Industries
Retail
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