Square One Insurance Home Insurance Reviews (2024)

I asked a customer representative for a hard copy of my home Insurance policy back in May of this year because my printer didn't work. All I have received was a copy of confirmation of the policy.
I called the customer service today and asked for a hard copy again. The representative gave me all kind of reasons that I could look up the 49-page policy on the electronic copy which was sent to me along with the renewal of the policy. The policy was updated since I bought it four years ago. This is the first time I asked for a hard copy in 4 years but the representative asked all kind questions why should I need to get a hard copy now. After gave him my reasons other than my printer was broken, he was unwilling to send me a hard copy because it contains 49 pages. It was a worst customer service I had ever experienced. I was wondering if I should continue to deal with Square One again when my house insurance is up for renewal next year.

These company is the most horrible insurance company I’ve come across. They sold me a cheap and nasty policy when I had a claim the left me hanging in the cold for almost a year! They should not be in bussiness.

Even though their price might seem competitive when real issues happen you understand why. We lost our home, because they first refused to cover us when our home flooded, still battling it with them and probably going to court on it. Then they forced us to take a loan by threatening that they are not cancelling our insurance. Once we fixed our home while waiting for a claim, they refused to renew our policy for no reason except that we were fully getting them on the claim which they haven't paid yet (7 months). Their response is unprofessional, my lawyer had to ask them over 3 times to respond, and even today they lack any serious attention to the matter. Basically, for them 'you' don't matter, your lively hood is last on their list. There are better options out there and similar pricing, if you care about your family and your lively hood, do some homework, and avoid those who won't be there for you.

Square One Insurance has got to be one of the worst Insurance companies I have had the misfortune of dealing with…The adjuster was very rude and unprofessional and immediately claimed I don’t qualify for any payments for the liability damage. They denied my claim for accidental flood damage, claiming it is not covered by my policy. The policy clearly states that third-party liability damage is covered up to $1 Million. It has been 7 months since the flood occurred and I have not received any response from the adjuster even after providing all the invoices for the repair cost to other units below me. I was forced to pay the full $22,000 in flood damage out of pocket. Avoid this Insurance company like the plague.

Customer service is incompetent.
We have had claim-free insurance for well over a decade and recently sold our home.
Due to a misunderstanding on the new insurance form, a customer service agent said we "misrepresented" on our form (because we are staying in temporary accommodation while renos happen) and canceled the insurance which wasn't even active yet.
And now that we have a "cancellation", they either won't give us insurance at all or want to charge us to get "special" insurance that costs way more since we are a "risk". Total incompetence. No ability to address anything but the most basic circ*mstances. I can't imagine how useless they would be in a claims situation.

The customer service representative was a pleasure to deal with. He explained the terms of my policy and policy options clearly and with good humor, giving examples that were easy to understand. I haven't had home insurance for some time, so I was pleasantly surprised by the policy's affordability. I'm glad I chose this company.

Ashlee was a very personable service provider. She took the time to consider all my homeowner insurance needs and product options. She was also careful to ensure I was getting the best rates for my choices. I couldn't have been more satisfied and will definitely stay with this company.

I finalized my quote to have Square one do my home insurance. Thank you to Sarena J. for her professionalism, friendliness, and knowledge to help me.
I'm saving about $800.00 a year compared to Ontario's competitors.
Thx to the Square one team.

Square One hires contractors who are unreliable, not necessarily certified or bonded. Our items were moved after a flood by a mover who stored them in a moth-infested storage, returned damaged goods, infested us with the moths, and they hired an initial adjuster who was a relative or buddy of the unlicensed mover. Our goods were damaged, some not returned at all; others are broken, and they will give you the total run-around when dealing with their adjusters, claims, etc. As soon as the ongoing claim is resolved, we will change insurers, and report to the BBB and the Insurer's Association.

Dealt with no less than three agents. One says one thing the other something else. In short over-staffed with incompetent people! So if I extrapolate I would bet they are a train wreck to deal with if you have a claim. They are substantially cheaper than all other competitors... so you are taking a big risk.